SPILLS AND SPOT TREATMENT

SPILLS AND SPOT TREATMENT

Spills and spots are inevitable, but they don’t have to be permanent. There should be an
immediate reaction to remove incidental spills, mud, oil, tar, etc., from the surface of the
carpet. These contaminants should be removed as quickly as possible to prevent the spill
on the carpet from becoming a permanent stain.
Complete removal of many common spills may require the repeated use of a single
solution or the use of a combination of solutions. Always use the spot-cleaning solutions
in the concentrations recommended.

Spills

• Act quickly! The longer the delay, the higher the probability a spill will become a
permanent stain.
• Gently scrape up solids that typically do not cause stains with a rounded spoon
and vacuum. If a stain occurs, follow the procedures for removing spots and
stains.
• Gently scrape up semi-solids that could cause stains with a rounded spoon and
vacuum. If a stain occurs, follow the procedures for removing spots and stains.
• Liquid spills should be blotted with a dry, white, absorbent cloth or plain, white
paper towels. Do not scrub the area! Continue to blot until the area is completely
dry. If a stain occurs, follow the procedures for removing spots and stains.
Removing Spots and Stains:
• Apply water to the spill first. Especially if the spot is fresh, water may be all that
is needed to remove the spill. If water doesn’t remove the spill, proceed as
follows.
• Locate the spill on the spot removal chart and follow the directions carefully.
• Pretest any spot removal agent in an inconspicuous area to make certain the
solution will not damage the fiber or the dye. After applying several drops to the
testing area, hold a white cloth on the wet area for ten seconds. Examine the
carpet and cloth for color transfer, color change, or damage to the carpet. If a
change occurs, another cleaning solution must be selected.
• Apply a small amount of the selected cleaning solution to a white cloth and blot.
Work from the edges of the spill to the center to prevent the spill from spreading.
Do not scrub! Blot, absorbing as much as possible, and repeat, if necessary.
• Continue using the first cleaning solution as long as there is a transfer of the spill
to the cloth. It is not necessary to use all of the cleaning solutions if the first
solution removes the spill. Be patient! Complete removal of the spill may require
repeating the same step several times.
• Rinse the affected area thoroughly with clear water after the spill has been
removed. Blot with a dry cloth until all of the solution has been removed. Some
cleaning solutions will cause rapid soiling if the solution is not completely
removed. Small extraction machines designed for rinsing after spot-cleaning are
an excellent investment. Dry absorbent polymer can also be used to absorb and
remove any residues lefts behind by the spot-cleaning agent.
• Place a one-half inch layer of white paper towels over the affected area to absorb
all the moisture and weigh down with a flat, heavy object that will not transfer
color. Continue to change paper towels as needed.

Spots

Caution! Read the following information carefully! Too often a carpet is damaged or
bleached when home remedies or mixtures are used without consulting a professional
source first. Many suppliers that sell cleaning and spot treatment products to professional
carpet cleaners are willing to assist you in selecting the right agents and procedures for
your situation. Be sure to always check with the carpet manufacturer to make sure what
type of cleaning chemicals can be safely used on the carpet.
Vacuum all dry spills. Pouring any liquid onto a dry spill may create additional
problems.

The following are methods of spot removal. 

Volatile Solvent (A fast-evaporating dry cleaning fluid.) Exercise caution when using a
solvent. A non-flammable spot removal solution is preferred. Never pour a volatile
cleaning solvent directly onto the carpet. Volatile cleaning solvents will destroy the latex
that holds the carpet components together.

Non-volatile Solvents – (Referred to as paint, oil and grease removers.) This type of
cleaning solvent evaporates slower for more effective cleaning. Non-volatile solvents
can leave residues that may cause rapid soiling. When using a non-volatile remover,
always rinse the area thoroughly with a volatile solvent.

Nail Polish – Use nail polish removers without conditioners.

Detergent Solution – Mix ¼ teaspoon liquid, non-lanolin, hand dishwashing detergent
with one cup warm water. Mix professionally formulated detergent solutions according
to the manufacturer’s recommendations. NEVER USE A STRONGER
CONCENTRATION. (Increasing the amount of detergent beyond the recommended
level does not increase cleaning performance but makes the complete removal of
detergent more difficult.) Always use a detergent with a pH of less than 10. Thorough
rinsing is necessary to remove detergent residues that may cause rapid soiling. You may
need to rinse with warm water several times to completely remove residues. (See residue
precautions.) Care should be used in selecting a detergent. Never use a laundry
detergent of any type because laundry detergents may contain optical brighteners
(fluorescent dyes) that dye the fiber. Do not select an automatic dishwashing detergent
because many contain bleaching agents that destroy dyes. A professionally formulated,

neutral detergent solution, specifically designed for use on carpet, should also be
considered for consistent spot removal results.
Small portable extraction machines designed for spot cleaning are also very effective.

Warm Water Rinse – Use lukewarm tap water in most cases to rinse the spotting agent
from the fiber. Failure to completely rinse the solutions from the fiber may cause
accelerated soiling. Wicking, or reappearance of the spot as the moisture moves upward
from the backing on the carpet, will occur if contaminant is not totally removed.

NOTE: Only use cold water when removing blood stains.

Vinegar Solution – Mix one cup of white vinegar (a 5% acetic acid solution) and one
cup of water. This is used most often to lower the alkalinity caused by detergent
solutions or alkaline spills removing residue. A professional solution may also be used
(available from sanitation suppliers).

Ammonia Solution – Mix one tablespoon of household ammonia and one cup of water,
or use a professional protein spotter (available from cleaning suppliers).
Spot Removal Kit – Available from most carpet retail stores and professional carpet
cleaning suppliers. Follow directions closely! Some spot removals kits contain a
detergent solution and a stain-resist solution. Use of the stain-resist solution prior to the
complete removal of the spill may cause a permanent stain. (Other spot removal kits may
have dry absorbent cleaning products for fast spot removal). It is suggested that a
professional spotting kit be purchased and that a portable spot extractor be used.

Spot Removal Residue Precautions!

Although your detergent selection is important, it is even more important to remove all
the detergent you put into the carpet. A detergent’s ability to bind to particles of soil and
oil is what makes cleaning happen. However, the detergent residue continues to attract
and hold soil even after drying. Increasing the amount of detergent beyond the
recommended level does not increase cleaning performance but makes the complete
removal of detergent more difficult. A small, portable extractor is recommended for
efficient rinsing and spot removal. A solution of one cup white vinegar (5% acetic acid
solution) to one cup water can be used to remove heavy detergent residue. Remember:
Never use any of the solutions in concentrations stronger than those recommended.
Avoid Overwetting – Prolonged dampness may cause discoloration, promote growth of
mold and bacteria in the carpet, or cause separation of the backing. This can be
controlled by a combination of proper equipment use and operator training.

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CARPET CARE II

CARPET CARE II

Maintenance Plan and Schedule – the five elements

A customized comprehensive carpet care program consists of five elements:

1. Soil Containment – isolation of soil entering the building using mats at entrances.
2. Vacuuming – scheduled frequency for removal of dry soil using a CRI approved “Green Label” vacuum.
3. Spot and Spill Removal System - using professional spot removal techniques.
4. Interim Cleaning – scheduled frequency appearance cleaning for all traffic areas.
5. Restorative Cleaning – scheduled frequency deep cleaning to remove residues and trapped soils.

There are some conditions where appearance change must be expected. In areas where
the oily material from asphalt sealers is tracked into the building, carpet and other
flooring may become yellowed over time. Check the traffic lanes often for slight dulling
of color; this indicates a build up of soil. It is virtually impossible to remove all of this
material once it has penetrated the fiber of any carpet. Entrance mats and scheduled
cleaning can reduce this phenomenon. Areas where large amounts of sandy soil enter the
building may become dull in appearance over time. This is due to abrasion of the fiber
surface, affecting the reflection of light. Frequent vacuuming helps to minimize this
problem.

A thoughtfully designed and implemented maintenance program performed by qualified
personnel, properly equipped and trained, is essential for optimal long-term performance.
If you don’t maintain it, you can’t
expect it to stay clean.


Carpet Performance

Start with the right carpet choices that lead to the best end-use carpet performance.
1. Specifications : Was the carpet properly specified in relation to the intended use of the carpet at its location?
2. Color Selection : Was the proper color selected to meet traffic conditions,intensity of sunlight, etc.?
3. Installation : Was the carpet installed according to CRI’s Standard for Installation Specification of Commercial Carpet1?
4. Maintenance : Has a scheduled maintenance plan been designed to serve the needs of the location?

Carpet performance is directly related to specification, installation and proper
maintenance. When the right style of carpet is chosen and it is professionally installed, a
professionally designed and instituted maintenance program will increase the life
expectancy and performance of that carpet. Color selection is critical in long term
appearance retention. For example, a light color cut pile is a poor choice in heavy traffic
areas; a darker color loop pile will retain its appearance longer and is a better choice in
heavy traffic areas. Facility managers and maintenance supervisors who understand this
concept can increase the longevity of the carpet and save on future capital replacement cost.
There is a big difference between cleaning carpet and maintaining carpet. Cleaning is the
removal of apparent soil. For many commercial carpet owners, cleaning takes place
irregularly, on an “as needed” basis. Soiling, however, is a cumulative process which, if
allowed to go too far, cannot easily be reversed. Maintenance, in contrast to cleaning,
is a scheduled on-going process of soil removal designed to maintain carpet’s daily
appearance at a consistent level of cleanliness.

Carpet performance is most effectively enhanced and maintained when the following
exist:

• Cleaning is the process of locating, identifying, containing, removing, and properly disposing of unwanted material. This means removing unwanted substances from an environment or environmental compartment. When exposure is reduced, the probability of an adverse effect is also reduced.

•  Constant attention to and application of principles of maximum restorative cleaning and minimum residue, especially as they apply to safety, the proper and effective use of chemicals, carpet extraction machines, and vacuum cleaners.

•  A recognition that carpet care must take all of the following into account, the management of sources of unwanted substance that can get into the carpet; the activity levels; design of carpet; the Environment in which carpet is installed; and ventilation.

Consistent management program emphasizes:

  - Effective cleaning systems directed at maximum restorative cleaning, minimum
residue, safety, and ease of use Cost effective cleaning strategy, plan, schedule
  - Training and recognition of cleaning technicians  Periodic inspection,
assessment and management review of cleaning programs

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CARPET CARE 1

CARPET CARE 1

Purpose of Cleaning and Maintenance

Carpet Shampoo

Your commercial carpet installation is a significant investment, both in monetary terms
and overall facility image. It is important to implement a maintenance program from the
beginning. A consistent and effective carpet maintenance program can maintain the
initial facility image and dramatically extend the life of your monetary investment. It is
the goal of this publication to assist you in preserving the original appearance of your
commercial carpet.
There are many valuable reasons we clean or maintain any object, including carpet. The
incentive for an effective cleaning and maintenance program is magnified when we
recognize these activities contribute to the following:

- Allows for the healthy reuse of space and materials.
- Maintains the value of property and reduces the rate of depreciation.
- Contributes directly to personal security, comfort, and productivity.
- Accents aesthetics.
- Creates a unique psychology that enhances quality of life.
- Encourages topophilia (affection for place).
- Elevates a sense of well-being, which is the essence of good health.
- Sends caring messages and image.
- Promotes human dignity.
- Manages waste and hazards and contributes to environmental protection.
- Ensures sanitation – reduces adverse exposure levels.
- Serves as a form of insurance that reduces risk and prevents crisis.

The appearance of carpet depends upon several factors – color, pattern, density, fiber, and
a viable carpet maintenance program. In order to keep carpet products performing their
best, designing and implementing a comprehensive maintenance plan is very important.
Great care should be taken when choosing carpet colors, patterns, and textures. These
features combined with fiber quality and construction standards engineered to meet
performance requirements are important factors.
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HOUSEKEEPING TERMINOLOGY

HOUSEKEEPING TERMINOLOGY

A.    Purpose

To establish consistent Terminology of Housekeeping Department.

B.    Guidelines

The terminology is to be used for a training tool to achieve the common understanding of the same terminology.

C.    Procedures
Amenity        Supplies to be used by guest
Arrival          Guest check in

Bedsize/type    : 

King (super)               84’’x78”    213x198       

King                          12”x78”    183x198    181x203cm

Queen                        60”x78”    152x198

 Double (American)*  54”x78”    137x198

 Twin/Single                42”x78”    106x198    105x203cm

Note: American Double also referred to as Double/Double or Hollywood Twin.

PROCEDURE PURPOSE:    HOUSEKEEPING TERMINOLOGY

- Check-out guest         :   Guest is in process of departing the Hotel.
- Complimentary room  :   Complimentary room is at no charge to the guest.
- Connecting room        :   Rooms connected with a connecting door.
- Crib/Cot                     :   Baby bed.
- Day use room             ;   Guest room is used during the day and not overnight.
- DND (do not disturb) :    Room is not to be entered and guest does not want to be disturbed.
- Double-locked            :   Guest room is locked from inside.
- Due in                         :   Expected check in.
- Due out                       :   Expected check out.
- Extra bed                    :    Rollway Bed.
- Forecast                      :   Daily, weekly, monthly estimated number of rooms to be occupied.
- Guest history        : Record showing information of guest’s pervious stay.
- Guest request       : Service or item requested by guest
- House use room   :  Rooms used by employees of staff. (e.g) ;
     b. Rooms used for hotel storage.
     a. Rooms used for offices.
- Incognito stay : Guest request for the stay to be “not listed”.
- Blocked room : A room being held for a guest on a certain date.
- Check in guest : Guest registration on arrival.
- Front office checks in a new guest after Housekeeping has updated the status to “Vacant Clean”.
- Section report :    A daily computer generated report for each room attendant which specifies the room status of the assignment for each shift.
- Stay over        :    An occupied  room that not check out this day.
- System down  :    When Opera (PMS) is not working.
- Trace              :  A message or instruction left in the Opera system for the relevant department to follow up.
- Turn down      :  2nd guest room service performed by the Evening Room attendant.
- Updating        :  To change Housekeeping status of rooms which have been cleaned via telephone interface or via coordinator manually into the PMS terminal.
- Up sell           :  Moving a guest into a higher category room, in the hotel with a rate increase.

            (rarely used as this code removes rooms from inventory)

Room status checked   

                CV           : Vacant/Clean
                VD           : vacant/Dirty
                OC           : Occupied clean
                OD           : Occupied dirty
                OS            : Out of service
                OOO        : Out of order       
                DND        : Guest room is DO NOT DIST+RUB
                DL            : Guest room is DOUBLE LOCKED
                RS            : Guest refused service
                Skip room : The room shows vacant by Housekeeping but occupied in Front Office Status, (e.g ) ;-     Guest might have checked out without payment.
-     Room change was not updated after guest moved to the other room.
-     Guest name has been checked into wrong room.(registered)
-     In house guest        : Guest is registered in the hotel and has not checked out.
-     Key control            :The inventory of all keys, once every shift.
-     Late service            : Service of guest room after end of day shift.
-     No show guest        : Guest who reserved a room but did not arrive.
-     Pre-assigned/blocked      :  Rooms set aside by reservation with specific guest  requests.
-     Room change                  :  Guest moves from one room to another during his stay.
-     Room discrepancy           :  Rooms reported by Housekeeping when the physical status of the rooms do not tally in the Opera system.

Room status opera    :  

 VC               : Vacant/Clean
 VD               : Vacant/Dirty
 OC               : Occupied clean       
 OD               : Occupied dirty
 OS                : Out of service
 OO               : Out of order*
 Walk in         : Guest requesting accommodation at the Reception Without having made a reservation.
Work order    : A form on which the maintenance or repair request is  described.

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TOOLS

There are several Tools which are commonly used in Housekeeping Department, here the listed Tools for basic knowledge :

A. Cleaning Tools

Applicator Refill

1.  Applicator Refill : A Tool for Window Wash Applicator that are available in varied styles, colors and designs. These can be fitted into any of window panes and are suitable for application in residential houses, apartments, commercial buildings, hotels, hospitals and modern office blocks. These versatile product are made with highest grade material making them appropriate for every kind of cleaning works.
 
2.  Applicator Set :

APPLICATOR SET

A Tool for Window Wash Applicator that are available in varied styles, colors and designs. These can be fitted into any of window panes and are suitable for application in residential houses, apartments, commercial buildings, hotels, hospitals and modern office blocks. These versatile product are made with highest grade material making them appropriate for every kind of cleaning works.


3.  Bottle Sprayer : Is the most common type of chemical container. These bottles are usually 32 oz. in size.

Chemical Bottle Sprayer

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There 3 types of Bottle Head
           1. Trigger sprayer : This type of bottle top sprays out a mist or stream of chemical
             

             2. Squirt top/Flip Top : This type of bottle top allows chemical to pour out, as you squeeze the  bottle.

Flip Top Bottle Head

3. Foamer head : This type of bottle top sprays out the chemical as a foam. It is designed to safeguard your health as the  user. Foamer heads are intended to reduce the fumes of a strong chemical and make breathing easier.

Foamer

     DO NOT USE A CHEMICAL THAT REQUIRES A FOAMER HEAD WITHOUT ONE!!

4.  Broom :  An implement for sweeping consisting of a long handle to which is attached either a brush of straw, bristles, or twigs, bound together, or a solid head into which are set tufts of bristles or fibres

BROOM

5.  Bucket : A deep, cylindrical vessel, usually of metal, plastic, or wood, with a flat bottom and a semicircular bail, for collecting, carrying, or holding water, sand, fruit, etc.; pail. Various Bucket Colors can be found around us, but usually in the hospitality industry Bucket color is for special purposes, eg; Red Color is for Cleaning Solution, Grey Color is for Rinsing and White Color is for Sanitizing.


7.  Caddy :

Chemical Caddy

Is a tool to assist you to carry your daily work chemicals and tools. The caddy is to be cleaned daily after usage.
Food or personal items are not to be stored in your Caddy

8.  Duster Cotton Cloth and SET:  It can be used for dry Moping

9. Dustpan : Capture dirt, soil, and debris

10. Floor Brush
11. Push BROOM
12. Floor Squizer

13. Glass Squizer
14. Hand brush
15. Hand gloves
16. Handgloves Disposable
17. Heavy duty steptool
18. Ladder
19. Lamb wool Duster :

20. Microfiber Duster stick :

21. Mop Bucket Double :

22. Mop Bucket Wringer :

23. Mop Cloth
24. Mop Stick
25. Pad Color
26. Pad Twister 17 Red
27. Pad Twister 20 Red
28. Pad Twister 17 White
29. Pad Twister 20 White
30. Bonnet PAD
31. Carpet Spotting Brush
32. Permagrib Pad driver with Plate
33. Dyna-Scrub Brush 15"- Medium (maroon)
34. Polypropylene Brush 15"- Soft
35. Room Attendant Trolley
36. Scotbrite
37. Scraper

38. Telescopic 3,6m
39. Toilet Brush

B. Precaution Tools

1. Yellow Sign
2. Safety Chain
3. Safety Cones
4. Respirator
5. Goggle
6. Masker
7. Hand gloves
8. Hand gloves Disposable
9. MSDS

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Housekeeping Department : A Definition

Housekeeping Department : A Definition

Stateroom

Housekeeping is one of the largest departments of the hotel. which is responsible for creating cleanliness, maintenance and safe environment. By providing the maximum comforts to the guest, it maintains the standard of the hotel which contributes the hotel in achieving maximum profit by selling the rooms. It is also regarded as the Eye and Ear of the management from where the main revenue income is generated.Housekeeping DepartmentThe House-keeping department in a hotel is responsible for creating a "Home away from Home" environment for the guest. The facilities provided by house-keeping department turn an ordinary hotel to a tourism establishment. Among the various revenues, the sale of rooms constitute a minimum of 50%. The house-keeping department creates the facilities, services in the room and that is what a tourist hotel is selling.

Stateroom

House-keeping department deals with providing cleanliness, comfort and aesthetic value of any place is the cleaning of the guest room, corridors and public areas in a hotel to ensure that the standard of the hotel is main Housekeeping Department. This unit does decor and design, room layout, selecting proper linen, curtains, carpets, flower arrangement etc.

PUBLIC ROOM

The management of House-keeping is influenced by factors like size, type, standard and location of the hotel. Since a reasonable standard of cleanliness, comfort and service is expected at the lowest possible cost, in respective of the size of the hotel, the standard of house-keeping department plays a vital role in keeping or maintaining the reputation of the hotel and in finding out if the guest are satisfied during their stay or not .

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CLEANING TOOLS

CLEANING TOOLS

RAG / DUST CLOTH

1. Rag / Cleaning Cloth / Dust Cloth
In hospitality Industry  Cleaning Rag or can be named Dust Cloth is very important cleaning kit. Some Hospitality Industries use special Rag with different Color for used  for different purposes.
 The Purposes for recycling programs many Hotels and Cruise Line using Out of Order Towel and Linen for Rag or dust cloth, and basically here is the explanation and proper way how to use RAG or DUST CLOTH efficiently.
 - Let's take a rag
 - Lay the rag flat.
 - How many squares do we have here? 
 - Fold in half, from side to side.
 - Now fold it in half, this time from top to bottom.
 - So now we have one quarter

- If you look at this 1/4 rag, you have a top surface and if you turn it    
  over, you have a bottom surface, which means you can use this rag on two sides.
- Now if you turn the rag around, bringing the inside out, you have another two sides to use.
  That makes it  side three and side four.
- Now if you turn the rag inside out, you have another four sides to use.
- So in total, this rag, if properly folded will have eight (8) sides.

Now, many of you probably would hold a rag in a clump or bunched up.  Using it this way, you will not gain the full use out of the rag, nor will you be touching the surface in a consistent manner.
Now that you have learned a new technique, you can see how one rag can be used up to eight (8) times.
   
For your safety, when using a rag, place it in your hand so it covers your fingers and palm, including the outer side of the hand.
This way if you are cleaning a wall, for example, and there is a sharp edge or nail sticking out, the rag will be first contact point, instead of your skin. This will prevent injury or cut.  Always have the rag extend     beyond your hand, next to the little finger

   

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